A good homecare company contact person should ask you many questions. Asking probing questions means they are thorough, and chances of a match will be better.
What type of help do I need and what type of service do I need?
How affordable is the service?
What type of screening process does the company perform?
How quickly can the company fill a case and how good is it's follow up?
It is important to be up-front and honest about the physical and mental limitations of your family member.